Returns, Exanges, Cancellations Policy
【Cancellation Policy】
- Once an order is confirmed, it can be cancelled within the same day.
【Returns】
- Please contact us within 7 days of receiving the product to let us know that you wish to return it.
- The following items cannot be exchanged or returned.
・Bikinis
・Swimwear
・Underwear
・Sportswear - In the case of non-returnable items
・Products that have been delivered for more than 8 days
・Products that are damaged in the packaging (packages, boxes, etc.) specified by the manufacturer
・Products that have been used or show signs of having been used at least once by the customer
・Products that have been processed by the customer or repaired or cleaned after delivery
・Products that have been defaced or damaged by the customer - 4.Please contact us in advance. If you wish to return a package, please contact us without rejecting the package directly. Otherwise, the package will be returned to the logistics service provider's warehouse and we will not be able to process the return directly. If you do not contact us first, we will not accept your return.
- If you wish to return an item, you are responsible for all costs.
- In the event of a return, the previous shipping charges will not be refunded.
- Refunds will be processed upon receipt of the returned merchandise.
・For credit card payments, refunds will be credited back to the original account within 7 days.
【Exchanges】
If you want to exchange an item, please contact us.
Please contact us first at the email below so we can discuss the exchange procedure with you.
If you want to exchange your product, please contact us.
Please contact us first via the email below so that we can discuss the details of the exchange with you.
Problems not related to quality such as not matching the picture, not what was expected, clothes not fitting, etc. will not be exchanged.
Contact Us
If you have any of the above situations or have any questions, please feel free to contact us.We will respond within 24 hours.
E-mail：contact@liwisi.com