Frequently Asked Questions
The following is a list of questions we have received from customers and the answers to them.
Before contacting customer support, please make sure you do not have the same question.
【About login and registration】
Q:I can't log in.
Q:How do I unsubscribe from the e-mail newsletter?
A:We will provide you with an unsubscribe form in the e-mail newsletter that you receive.
Q:I forgot my member ID and password.
A:The e-mail address you registered when you registered as a member will be used as your ID. If you have forgotten your password, please click "Forgot Password" on the registration page to reset your password.
Q:I don't know what size is right for me.
Q:Can I buy the products that are "out of stock" anymore?
Q:How do I place an order?
Please enter your personal information first.
After that, set the payment method and complete the payment.
Please note that we only accept orders over the Internet; we do not accept orders by phone.
Q:I did not receive an order confirmation e-mail.
Depending on your environment, the e-mail may be classified as "junk mail. Please make sure that you are set up to receive emails from liwisi.com.
You can send the order confirmation e-mail again, but please contact our customer support.
Q:I want to change or cancel my order.
Once an order has been completed, we cannot change the contents of the order or the payment method. Please note that we cannot change the contents of the order or payment method after the order has been completed.
Q:About payment by credit card
Q:About payment by PayPal
Also, PayPal must be installed on your smartphone device.You cannot pay only a portion of the purchase amount with your PayPal balance.
Please check your order status and purchase history on the PayPal application.
Q:About payment at convenience stores
【About delivery and shipping costs】
Q:How long does it take to receive my order?
※Usually, we ship the next day after your order date from our overseas warehouse. Please understand in advance.
※The delivery time of pre-order items differs from that of regular items (for details, please contact our customer support).
Q:How much is the delivery charge?
Q:Can I change my delivery address?
A::It is possible to change the delivery address. Please contact our customer center for details.
Q:Can you ship internationally
A:International shipping is available.
Q:Can I choose my shipping carrier?
A: Currently, we do not offer a choice of shipping companies.
We apologize for the inconvenience.
Q:The product I received was defective.
A:Please contact our customer center. We will accept the return after confirming the contents of the package.
Q:I completed my order without using the coupon.
Q:If I cancel an order with a coupon, can I use the coupon again?
A:It depends on the coupon.Most coupons can be used only once.
Please contact customer center for details.
Q:If I return a product for which I used a coupon,can I use the coupon again?
A:If you return an item for which you have redeemed a coupon, the coupon can be reissued.In this case, please contact our customer center.