Description based on Specified Commercial Transactions Law
Store name | Riwishi |
Operations Manager | Ou Kyouhi |
Contact Us |
Customer Center Email: contact @ liwisi.com (Reception hours: Weekdays 10:00-19:00) |
Payment method |
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Sales price | Described in each product information |
Required amount other than product price | Shipping fee and cash on delivery |
About delivery | Products ordered by customers will be delivered by Sagawa Express. Standard products will be shipped 1 to 3 days after the order date. As pre-order items will be shipped after they arrive, we will inform you of the expected arrival date on the product page. It will also be shipped from our overseas warehouse the next day after your order. Your order will be delivered within 8-15 days from the date of your order. However, if there is a high volume of orders or around holidays, delivery may be delayed. Due to product production, pre-ordered products may arrive earlier or later than the scheduled arrival date on the product page. Thank you for your understanding and cooperation. |
About returns and exchanges |
Once your order is confirmed, you can cancel it on the same day.
・If you paid by credit card, the refund will be returned to your original account within 7 days.
We will discuss the exchange procedure, so please contact customer service first. We are sorry, but unlike photos without any reason, non-quality problems such as not being what I expected, not matching me, etc. cannot be refunded. |