We will post a summary of the questions and answers received from our customers.

Before contacting customer support, please check if there are any similar questions.

 

[About login/registration]

Q:Unable to log in

A: Either you are not registered as a member, or the email address or password you entered is incorrect. If you have forgotten your password, please reset it.

 

Q:How do I cancel my email newsletter subscription?

A: We will provide you with a cancellation form in the email newsletter we send you.

 

Q:I forgot my member ID/password.

A: The email address you registered when registering as a member will be your ID.If you have forgotten your password, please click "Forgot your password?" on the registration screen to reset it.

 
 

[About the product]

Q: I don't know which size is right for me.

A: All product pages indicate the finished size (actual size) of the product.Please measure the clothes you have that are just the right size while laying them flat, and compare them with each part of the size chart posted to determine the size.If you have any questions about the size, please contact our customer center via FB or Instagram at the bottom of the page.

 

Q:Can I no longer buy items that are "out of stock"?

A:We may be able to add the products you request.It generally takes 15 days for the item to be restocked if it is displayed as "out of stock".Please check the restock page on the official website.
 
 

[About orders]

Q:Please tell me how to order.

A:Please add the product to your cart and proceed with the purchase process.
Please enter your personal information first.
After that, set the payment method and complete the payment.
Please note that orders are only accepted online, and orders cannot be placed by phone.

 

Q:I did not receive the order confirmation email.

A: First, please check that your email address is correct.
Depending on your environment, the email may be classified as "spam". Please configure your settings to receive emails from liwisi.com
It is possible to send the order confirmation email again, but please contact customer support.

 

Q:I want to change or cancel my order.

A: It is possible to cancel an order after it is completed, except for sale items and pre-order items, but the response method will differ depending on the shipping preparation status of the ordered item at the time of contacting customer support.Please note
Also, you cannot change the order details or payment method after the order is completed.Please note
 
 

[About payment]

Q: Regarding payment by credit card

A: The credit cards that can be used are VISA, MASTER, AMEX, and JCB affiliated cards.
 

Q: About payment with PayPal

A: You can pay using your PayPal balance.Please refer to payment methods for details.
*Paypal user registration is required in advance.Additionally, PayPal must be installed on your smartphone device.
*You cannot pay only part of the purchase amount using your PayPal balance.
*Please check your order status and purchase history on the PayPal app.
 

Q: Regarding payment at convenience store

A: Convenience store payment is only available within Japan.
 
 

[About delivery and shipping costs]

Q: How many days will it take to arrive?

A: Usually shipped from overseas warehouse the next day after ordering.Delivered within 8-15 days from the date of order
*Shipping may be delayed due to congestion during the SALE period.Please note
*Delivery times for pre-order items are different from regular items (please contact customer support for details)

 

Q: How much is the shipping fee?

A: A flat rate of 625 yen (tax included) per order.
※<For overseas>
・Southeast Asia----625 yen (tax included)
(Please note that the shipping fee for Brunei is 980 yen including tax.)
・North America----625 yen (tax included)
・Europe----625 yen (tax included)
 

Q: Can I change the delivery address?

A: It is possible to change the shipping address.In this case, please contact customer support.

 

Q:Is it possible to deliver overseas?

A: International shipping is possible.

 

Q:Can I choose the delivery company?

A:Currently, we do not choose a delivery company.We apologize for the inconvenience

 

Q:The product I received was defective.

A: We are very sorry.We apologize for the inconvenience, but please contact customer support.We will accept returns after confirming the contents.

 
 

[About coupons]

Q: I completed my order without using the coupon.

A: In that case, please contact the customer center.We will refund the coupon discount amount.

 

Q: If I cancel an order using a coupon, can I use the coupon again?

A: It depends on the coupon.Most coupons can only be used once.Please contact customer service for details.

 

Q: If I return a product with a coupon, can I use the coupon again?

A: If you return a product with a coupon, the coupon can be reissued.In that case, please contact our customer center.