We will post a summary of the questions we received from our customers and their answers.

Before contacting customer support, please check if there are any similar questions.

[Regarding login and registration]

Q:I can't log in.

A: You have not registered as a member, or the email address or password you entered is incorrect. If you forget your password, please reset it.

Q:How can I stop subscribing to the e-mail newsletter?

A: We will guide you through the cancellation form in the e-mail newsletter we sent.

Q:I forgot my member ID and password.

A: The e-mail address you registered when you registered as a member will be your ID. If you have forgotten your password, click "Forgot your password?" on the registration screen to reset it.

[About the product]

Q: I don't know which size is right for me.

A: All product pages show the finished size (actual size) of the product. Please measure the clothes you have that are just the right size, lay them flat, and compare them with each part of the size chart posted to determine the size. Also, if you have any questions about the size, please contact the customer center from FB or Instagram at the end of the page.

Q:Is it no longer possible to buy products that are "out of stock"?

A:We may be able to add the products you request. Items marked as "out of stock" generally take 15 days to be restocked. Please check the restock page on the official website.

[About ordering]

Q:Please tell me how to order.

A:Add the product to your cart and proceed with the purchase.
First, enter your personal information.
After
, set the payment method and complete the payment.
Please note that we only accept orders over the Internet. We do not accept orders over the phone.

Q:I haven't received an order confirmation email.

A: First of all, please check that your email address is correct.
Depending on your environment, the email may be classified as "spam". Please make sure that you can receive emails from liwisi.com.
Although it is possible to send the order confirmation email again, please contact customer support.

Q:I want to change or cancel my order.

A:Cancellation is possible after the order is completed, except for sale items and pre-order items. Please note.
In addition, it is not possible to change the order details or the payment method after the order is completed. Please note.

[Payment]

Q: Regarding payment by credit card

A: The credit cards that can be used are VISA, MASTER, AMEX, and JCB affiliated cards

Q:About payment with PayPal

A: You can pay using your PayPal balance. Please refer to Payment Methods for details.
*Paypal user registration is required in advance. In addition, PayPal must be installed on your smartphone device.
*You cannot pay only part of the purchase price with your PayPal balance.
*Please check your order status and purchase history on the PayPal app.
  

Q: Convenience store payments

A: Convenience store payments are only available in Japan.

[Delivery and Shipping]

Q: In how many days will it arrive?

A: Normally, we will ship from our overseas warehouse the day after you place your order. It will be delivered in 8-15 days from the date of order.
*Shipping may be delayed due to congestion during the sale period. Please note.
*The delivery time for pre-order items is different from regular items (please contact customer support for details).

Q: How much is the shipping fee?

A: It is 625 yen (including tax) for each order.
*<Overseas>
・Southeast Asia ---- 625 yen (tax included)
(Please note that the shipping fee for Brunei is 980 yen including tax.)
・North America----1090 yen (tax included)
・Europe----980 yen (tax included)

Q: Can I change the delivery address?

A: It is possible to change the shipping address. In that case, please contact customer support.

Q:Can you ship overseas?

A: International shipping is possible.

Q:Can I choose a shipping company?

A: Currently, we do not select a delivery company. We apologize for the inconvenience.

Q:The product I received was defective.

A: I am very sorry. Please contact customer support. After confirming the contents, we will accept the return.

[Coupons]

Q: I completed the order without using the coupon.

A: In that case, please contact the customer center. We will refund the coupon discount amount.

Q: If I cancel an order using a coupon, can I use the coupon again?

A: It depends on the coupon. Most coupons can be used only once. Please contact customer service for details.

Q: If I return an item that used a coupon, can I use the coupon again?

A: If you return a product that used a coupon, it is possible to reissue the coupon.In that case, please contact the customer center

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