FAQ
We will post the contents of the questions received from our customers and their answers together.。
Please check for the same questions before contacting customer supportい。
【About login registrationて】
Q: Q:I can not log in。
Q: Q:How to unsubscribe from an e-mail newsletter？
A: We will inform you of the cancellation form in the delivered e-mail newsletter.。
Q: Q:I forgot my member ID passwordた。
A: The e-mail address you registered when you registered as a member will be your ID. If you have forgotten your password, click If you have forgotten your password on the registration screen to reset it.てください。
【About the product】
Q: I don't know the size that suits me。
Q: Q:「I can't buy out-of-stock items anymoreの？
【About your order】
Q: Q:Please tell me how to order。
Q: Q:I haven't received the order confirmation email。
Emails may be classified as junk emails depending on your environment. Please set so that you can receive emails from liwisi.com.ください。
Q: Q:I want to change or cancel the contents of my orderい。
【About payment】
Q: About payment by credit card
Q: About payment with PayPal
※PayPal user registration is required in advance. Also, PayPal must be installed on your smartphone terminal.ます。
※You cannot pay only part of your purchase with your PayPal balance。
※Please check the order status purchase history on the PayPal app.い。
Q: About payment by convenience store payment
【About delivery shippingて】
Q: How many days will it take to arrive?？
※Please note that shipping may be delayed due to congestion during the SALE period.い。
※The delivery time of pre-order items is different from regular items. Please contact customer support for details.下さい）。
Q: How much is the shipping fee?？
Q: Is it possible to change the delivery address?
A: It is possible to change the shipping address, please contact customer support at that time.い。
Q: Q:Is it possible to deliver overseas?？
A: International shipping is possible。
Q: Q:Can I choose a delivery company?？
A: We are not currently selecting a delivery company. We are sorry, but please understand.さい。
Q: Q:The item I received was defective。
A: We apologize for the inconvenience, but please contact customer support. We will accept returns after confirming the contents.ります。
【About coupons】
Q: I completed my order without using the coupon。
Q: If I cancel an order using a coupon, can I use the coupon again?か？
A: The case depends on the coupon. Most coupons can be used only once. Please contact customer service for details.さい。
Q: If I return a product that uses a coupon, can I use the coupon again?か？
A: If you return a product that uses a coupon, you can reissue the coupon. In that case, please contact the customer center.さい。
