FAQ
We will post a summary of the questions we received from our customers and their answers.
Before contacting customer support, please check if there are any similar questions.
[Regarding login and registration]
Q:I can't log in.
Q:How can I stop subscribing to the e-mail newsletter?
A: We will guide you through the cancellation form in the e-mail newsletter we sent.
Q:I forgot my member ID and password.
A: The e-mail address you registered when you registered as a member will be your ID. If you have forgotten your password, click "Forgot your password?" on the registration screen to reset it.
[About the product]
Q: I don't know which size is right for me.
Q:Is it no longer possible to buy products that are "out of stock"?
[About ordering]
Q:Please tell me how to order.
Q:I haven't received an order confirmation email.
Depending on your environment, the email may be classified as "spam". Please make sure that you can receive emails from liwisi.com.
Q:I want to change or cancel my order.
[Payment]
Q: Regarding payment by credit card
Q:About payment with PayPal
*Paypal user registration is required in advance. In addition, PayPal must be installed on your smartphone device.
*You cannot pay only part of the purchase price with your PayPal balance.
*Please check your order status and purchase history on the PayPal app.
Q: Convenience store payments
[Delivery and Shipping]
Q: In how many days will it arrive?
*Shipping may be delayed due to congestion during the sale period. Please note.
*The delivery time for pre-order items is different from regular items (please contact customer support for details).
Q: How much is the shipping fee?
Q: Can I change the delivery address?
A: It is possible to change the shipping address. In that case, please contact customer support.
Q:Can you ship overseas?
A: International shipping is possible.
Q:Can I choose a shipping company?
A: Currently, we do not select a delivery company. We apologize for the inconvenience.
Q:The product I received was defective.
A: I am very sorry. Please contact customer support. After confirming the contents, we will accept the return.
[Coupons]
Q: I completed the order without using the coupon.
Q: If I cancel an order using a coupon, can I use the coupon again?
A: It depends on the coupon. Most coupons can be used only once. Please contact customer service for details.
Q: If I return an item that used a coupon, can I use the coupon again?
A: If you return a product that used a coupon, it is possible to reissue the coupon.In that case, please contact the customer center
