Store name Liwisi
Operating Manager Oh Kyohi
Inquiry

Customer Center

Email: contact@liwisi.com

Contact: 03-4563-9396

(Reception hours: Weekdays 10:00-19:00)

Payment method
  • Credit card
  • Paypal
  • Bank transfer
  • Convenience store payment
Price Described in each product information
Required amount other than product price Shipping fee and cash on delivery
Delivery Products ordered by customers will be delivered by Sagawa Express.
Generally, products are shipped within 1 to 3 days after the order is placed.
Pre-order items will be shipped after arrival, so the estimated arrival date is introduced on the product page.
We will also ship from our overseas warehouse the day after you place your order. It will be delivered in 8-15 days from the date of order.
However, delivery may be delayed due to a large number of orders or before and after consecutive holidays.
For pre-ordered items, the arrival date may be earlier or later than the estimated arrival date on the product page due to product production.
Thank you for your understanding and cooperation.
Returns and exchanges
  • Order canceled

Once an order is confirmed, it can be canceled on the same day.

  • Returns
  1. Please let us know within 7 days of receiving the product that you would like to return it.
  2. The following items cannot be exchanged or returned.
    ・Bikini
    ・Swimwear
    ・Underwear
    ・Sportswear
  3. When returns are not possible
     ・Products that have been delivered for more than 8 days
    ・If the packaging specified by the manufacturer (package, cosmetic box, etc.) is damaged
    ・The customer has never used the product. Products that have been altered or used
     ・Products that have been processed by the customer or that have been repaired or cleaned after delivery
    ・Products that have been defaced or damaged by the customer
  4. Please contact us in advance. If you wish to return an item, please contact us first. If you do not contact us first, we will not accept your return.
  5. If you wish to return an item, all costs will be borne by you.
  6. In the case of a return, the previous shipping charges will not be refunded.
  7. The refund will be processed after we receive the returned item.
・If you pay with PayPal, the refund will be credited to the original account within 2 days.

・If you paid by credit card, the refund will be refunded to the original account within 7 days.

  • About exchange
  If you wish to exchange the product, please contact customer support.
                     ■nd.
       Unlike pictures without reason, unlike what i thought, i can't refund non-quality problems such as not fitting me.

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